Return Policy

Returns?
We hope that you love our products, but in the event that you do not, please let us know. Customer Satisfaction is our hot button here! If needing to return unsued item(s), please do so within 5 business days of delivery date. If for some reason you miss this window, don’t worry, we will still honor store credit within 30 days of delivery date. Returns are processed within 5-7 business days after your unused items are received at our distribution center.
Where to Mail?
Please send to below address with full name, order #, and reason for return. Address: Twined Ivy Shipping Center PO BOX 6464, South Bend IN, 46660 Additional Info: Please keep proof of postage and shipment as we are not liable for return packages that are lost or stolen in transit.
Damaged Goods? Wrong Product?
Don’t worry, if for some reason we made an error with your order, we will make it right! Please email us with any questions or concerns regarding less than satisfactory product, providing a clear description of the issue, and any pictures if applicable. Please expect a response within a 48 hours window. Email us at: info@twinedivy.com
Additional Info...
Please keep proof of postage and shipment as we are not liable for return packages that are lost or stolen in transit.